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Our business philosophy is quite simple: It’s called Value4money. Enalyzer will only supply you with software that gives a competitive and clearly defined increase in value. This is a fundamental philosophy which all our software and consultancy services are built upon.
We don’t claim market leadership because we think so ourselves. We simply claim it because our clients tell us that they get the highest product quality and best services with Enalyzer. Below are listed 5 crucial parameters for which Enalyzer software has been acclaimed:
1. User-friendliness
2. Functionality
3. Technology
4. Security
5. Support
It is one of our most important parameters that all our software must be thoroughly user-friendly. It should not require any particular IT or research skills to work with Enalyzer Survey Solution and it surprises many of our less IT-skilled clients that they can actually build and launch a questionnaire within a few hours. Either by the help of a quick introductory course, systems comprehensive help document, video demos, the telephone support center, or perhaps simply by the notorious learning-by-doing principle.
If you want hard evidence, then sign in for a free test account or please call +45 7010 7006 for a quick online introduction to the system. We will be pleased to present ESS via telephone or internet. This will take about 30 minutes - and then you'll know whether its worth investing more time.
Enalyzer Survey Solution has the most extensive range of survey functionality on the market. The software is developed in close and continuous corporation with our clients who give us advise and inspiration for new features. Here are the main reasons why Enalyzer has gained a dominant market position:
- We are pioneers within the industry
- We are dedicated to continuous product development of our frontier technology
- We work with the largest clients and are pushed forward by their cutting edge demands
We strive to release no less than 3 brand-new updated ESS-versions every year. These updates are categorized in:
- Security updates and adjustments
- New features
- New modules
All system releases are carried out automatically on the Internet and is 100% compatible with prior system versions. Therefore, there will be no technical problems related to new ESS releases.
In due time, clients will be informed about a system release and its new features. After that, clients can require an updated user manual in PDF or benefit from the 24/7 online accessible help-function within the ESS system.
Cooperation with Enalyzer implies that we take care of all technical issues. We host the entire survey system and maintain data storage 24/7. You access ESS with Internet Explorer and a username and password. It is as simple as that! Our technical solution holds the following advantages:
- Maximum system scalability and surveillance
- 99,7 % system accessibility to both administrators and respondents
- No hardware and software needed
- No installations and re-installations of the software needed
- No security issues and up-date procedures
- Access 24 hours from all computers - at home, at work or abroad
- Share projects, reports and other survey information among user accounts.
- Remote and immediate support to both administrators and respondents
- Lower total cost of ownership
One of the most important aspects is data security. It is as vital to us as it is to our clients. Therefore, we take pride in providing safe software solutions based on the most recent and powerful market standards.
Enalyzer has an exclusive Total Managed Server agreement with the largest Danish telcom company, TDC. This implies full outsourcing of the technical platform and all security issues to one of the markets most professional vendors. The set up holds the following security advantages for our clients:
- Servers are stored within theft- and fire-secured buildings at TDC
- Constant multi backups on all data and on different physical locations
- Continuous security updates and strong firewalls
- 128 SSL encryption on system login and data retrieval from questionnaires
- Application monitoring and hacker simulations on the software
- Only security certified employees have access to the server park
At Enalyzer we're proud of our hotline support centre that handles questions regarding the use of ESS. The support is regarded as extremely valuable by our clients who all have genuine experience that support is always there for them. If you give permission, our supporters can log into your survey account and provide online support in order to solve your survey problems.
In general, all support issues are dealt with instantly, and we guarantee a maximum of 2 hours from the initial request to our support. Hotline support is open for both e-mail and telephone calls all weekdays from 09:00 to 17:00 (CET), and is carried out in various languages.
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