At Enalyzer, we are deeply committed to ensuring the privacy, security, and integrity of the data you entrust to us. To support this commitment, we have established comprehensive policies that outline how we protect your information and ensure your interactions with our platform are secure and transparent.
Enalyzer's Terms of Use provide clear guidelines that govern your rights and responsibilities when using our platform. They ensure a transparent and fair experience, helping to protect both your interests and the integrity of our services.
Effective date: May 1, 2024
You own your survey data
You are the rightful owner of all data that you upload to Enalyzer when using our services, including but not limited to survey data. Consequently, all information on your respondents, used in surveys, and any other information about natural persons (your data subjects) that you process when using our services are also yours. Enalyzer’s Service is a tool for you to use. We do not sell your data to anyone. Your data is only being processed and managed according to your own actions in Enalyzer.
You are data controller
As Enalyzer customer you are the data controller of all personal data that you upload to Enalyzer when using our services. Our customers have complete control and administration rights over their surveys, analyses, reports and other services they create by using our applications, services, and platform. Consequently, as customer you must ensure that you can lawfully process all personal data that you choose to collect, upload and process in connection with your use of Enalyzer services and that you comply with all of your obligations as data controller according to applicable law. Read more about your obligations towards respondents.
Enalyzer is the data processor
Enalyzer provides online applications and services for survey creators etc. We host an online platform but have no influence on the surveys made, their distribution, and analyses that are done or on any other services created by our customers by use of our applications, services, and platform. Consequently, we host and store our customers’ survey and other personal data on behalf of our customers and according to the customers’ instruction only. The terms and conditions applicable to Enalyzer’s processing of your personal data is governed by our Data Processing Agreement. Read more about the terms and conditions.
We safeguard your personal data
Your data is physically stored in the EU, by our hosting partner. They provide secure facilities to protect your data and comply with international regulations. Read more about our security.
Enalyzer's obligations as data controller
In order for you to access and use Enalyzer services, we require some information about you as our customer. In this case, Enalyzer is data controller. You can read more about Enalyzer’s processing of your own customer information and our privacy policy in this respect below.
Enalyzer provides an online platform for survey creators and other services
We host an online platform but have no influence on the surveys made, their distribution, and analyses that are done or on any other services created by use of our applications, services and online platform. Enalyzer’s customers have complete control and administration rights over their surveys and other services. Therefore, if you, as a survey respondent or data subject in respect of any processing by our customers of your personal data, have any questions related to your survey or other service, please contact the person or organization that invited you to participate in the survey or service.
Are anonymous responses anonymous?
Enalyzer provides customers with different options to collect information about their respondents/data subjects. Typically, the degree of anonymity in a survey or other service is communicated to respondents/data subjects in the invitation to the survey or other service, or in the survey or other service itself. Contact the person or organization that invited you to participate in their survey or other service for specific information about the survey or service.
Does Enalyzer sell respondent data to third parties?
No. Never! We solely provide the survey platform to our customers.
In order for you as customers and users to access and use Enalyzer services and website we require some information about you. In respect of the collection and procession of such personal information Enalyzer acts data controller.
What information do we collect and what we do with it?
Purpose of Processing
In general, we use the information given from you directly or collected indirectly from third parties, when you use our online applications or services or visit our website for various purposes such as, giving you access to our applications or services, letting customer support handle your request, analyzing usage to improve the applications and services, sending you emails about new features and to prevent illegal activities. More specifically, we gather the following information for the following purposes of processing:
Registration information
We collect information in order for you to use our applications and services. When you sign up for an Enalyzer account, we register your username, password, and email and where necessary we also register your name, company name and address. You may also request support through our ticketing system via your email.
Billing
We require credit card information in order for you to pay for the services you acquire from Enalyzer. Enalyzer does not store your credit card details and data but have partnered up with an international well-reputed service provider, Braintree (PayPal) that facilitates and handles payment and security about your privacy, regarding your online payments.
Other Data
To improve our services to our users and develop new services, we collect, as almost any other service on the Internet, usage data like web pages visited, what you click on, cookies (read more below), device used, browser, and so forth. That goes for any navigation on our web page and our web applications. We monitor all the IP addresses for all incoming requests as part of our normal website traffic logging, however, in relation to respondent replies (anonymous and not anonymous), we do not keep any linkage between the replies and the IP address. We use third-party tracking services to provide us with these data.
Marketing purposes
We will only contact you if have consented to it. If you have provided us with your email address in connection with the usage of our services we can also use your email to market our similar services. You can always regret and opt out from our communication to you. As stated above we do not sell or share your information, unless we are forced to meet legal requirements like court orders or valid subpoenas.
What is the legal basis for the processing of your information?
The legal basis for processing of your data includes the following:
For the performance of contract, cf. art. 6(1) point (b) of the GDPR
When you sign up for and/or access Enalyzer services you accept and agree to the service agreement between you and Enalyzer including these Privacy Policy terms. Our processing of your data is necessary for Enalyzer’s performance of the agreement between you and us.
Legitimate interests pursued by Enalyzer, cf. art. 6(1) point (f) of the GDPR
Enalyzer may process your data if it is necessary to pursue our legitimate interests provided that such interests are not overridden by your fundamental rights and free-doms which require protection of your personal data. This may include processing of your data in order to improve our services including statistics and analysis of user behavior on our website.
Your consent, cf. art. 6(1) point (a) of the GDPR
We may require your consent to contact you for marketing purposes, to deliver news letters or for other purposes. You can always regret and withdraw your consent. Please note that your withdrawal of your consent will not affect the lawfulness of our processing of your personal data before your withdrawal. If you want to withdraw your consent, click here to find the relevant contact details. However, if you withdraw your consent, we may have the right to process your data according to another legal basis as stated above. In such case we will inform you about the relevant legal basis.
Transfer of your data to third parties
We do not transfer your personal data to any third parties unless and only to the ex-tent this is necessary for the purpose of our processing as set out above. This is the case for billing and handling of online payments for our services where we transfer credit card details to our service provider.
How do we safeguard your information and how long do we store it?
We use a hosting partner to store and host all our data within EU. All personal data are protected by appropriate technical and organizational measures set up by our hosting partner. We use data encrypting and have rigid internal procedures to handle security of personal data. Read more about Enalyzer’s security.
Your rights as data subject
You will always be able to exert your rights as data subject. These include your right of access to your data and the right to rectification of inaccurate personal data concerning you, the right to obtain erasure of your personal data and to oppose to the processing of your personal data. You can always contact Enalyzer in regard to your exercise of these matters. Click here to find the relevant contact details.
As we are obligated to ensure that your personal data is correct and updated and since our processing also depends on this, we kindly ask you to update your profile with us with relevant changes.
Effective date and modifications
Thank you for taking your time to learn about Enalyzer’s privacy policy and thank you for trusting us with your data. This privacy policy is effective by May 25, 2018. If there are any changes, we will post them on our website and our users will be properly informed.
Contact information and Data Protection Officer
If you have any questions related to this policy, please contact us at:
Enalyzer A/S
Privacy team
Refshalevej 147
1432 Copenhagen
Denmark
privacy@enalyzer.com
Enalyzer has appointed a Data Protection Officer (DPO). Click here to find the contact details of our DPO.
Complaints
If you wish to complain about Enalyzer’s processing of your data you can always contact Enalyzer. You also have the right to lodge a complaint with the Supervisory Authority. You can find more information about your right to complain at www.datatilsynet.dk.
Minors
Enalyzer services are not meant for and must not be used by minors. “Minors” are persons under the age of 13 (or under such higher age that apply under applicable law in the relevant country to consider a person of legal age). Enalyzer does not deliberately collect personal data from minors or allow them to register and sign up for our services. If we become aware that we have collected or received personal data from a minor, we may without warning or notice delete such personal data. Please contact us if you have reason to believe that this is the case.
You must use Enalyzer in accordance with Enalyzer’s current terms and conditions. If your usage of Enalyzer violates the terms and conditions, Enalyzer may issue a warning, suspend or terminate your account. Please note, that Enalyzer can change their terms and conditions at any time and it is your responsibility to stay updated and adhere to these.
Enalyzer has a zero-tolerance policy towards spam. This means, that all email recipients must have opted to receive messages from the sender, i.e. you. Users, who send unsolicited emails may be terminated. It is your responsibility to ensure that the emails you send out in connection with your surveys are not marked as spam or have a higher refusal rate than the industry standard. If Enalyzer determines that your level of spam reports or your refusal rate is higher than the industry standard, Enalyzer has the sole discretion to suspend or terminate your usage of their website and services. If you have low response rates, high misuse rates or high spam rates, Enalyzer may request further information regarding your mailing lists to investigate and try to solve the issue or, in some cases, suspend or take away email privileges from your account. Emails that you send via Enalyzer must have a valid reply-to address, which is owned or controlled by you. You may only use Enalyzer to send emails to recipients who have given their explicit consent, or to those whose email addresses you have because of their relationship with you as a supplier, client or employee.
Enalyzer forbids the use of email address harvesting. Enalyzer will terminate accounts that violate this prohibition. Enalyzer forbids the use of third-party purchased or rented mailing lists unless you are able to document that the people on the list have opted to receive emails of the type you are going to send them. You must not send emails to newsgroups, internet forums, distribution lists, or email addresses you have obtained without permission. You must not use Enalyzer to send emails with misleading subject lines, fake or misleading subject lines, and headlines.
At Enalyzer, we use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you interact with our site, remember your preferences, and improve your overall experience. We categorize cookies as necessary for basic site functionality, performance cookies that help us analyze site usage, and marketing cookies used for tracking and advertising purposes.
By using our website, you consent to the use of these cookies. You can manage your cookie preferences through your browser settings at any time, choosing to block or delete certain cookies. However, please note that doing so may affect your user experience and access to certain features on our site.
For more detailed information about the types of cookies we use and how we protect your data, please refer to our full cookie documention and privacy policy.
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