Are there any attachments to the free plan?

No, there are no strings attached. Enalyzer is free forever. Plus, you can also terminate your FREE plan at any time and leave Enalyzer behind you.

How does the FREE plan work?

Sign up by registering with your email and a password, that’s it. FREE accounts are limited to selected features. You can always upgrade to access more features and respondents. Scroll up to learn more about our plans and what they include.

Where can I upgrade and downgrade my plan?

You can upgrade, downgrade and terminate your account whenever you want and it can all be done under your account settings.

How do I subscribe to a paid plan?

Upgrade to a paid plan by simply typing in your credit card details and accepting Enalyzer’s Terms of Use. We accept most major credit cards. The provided credit card will be automatically billed every month/year, depending on your plan. For multi-user and long-term (over 1 year) plans, invoicing is offered upon request.

Can I cancel my subscription at any time?

Yes, you can always cancel your subscription from your account settings. If you cancel a monthly plan, you’ll be able to access your account and its features for the remainder of the month for which you’ve already paid, but you will not be charged for the following month and onwards. The same principle goes for annual plans.

What happens if I upgrade from a BASIC plan to a PRO plan, while there is still time left on my BASIC plan?

You will be upgraded to the PRO plan immediately. When you upgrade, you will get a proportional deduction of the days remaining on your monthly BASIC plan.

What happens if I downgrade from a PRO plan to a BASIC plan?

You will have access to the PRO plan features and respondents until your subscription expires, which is when your plan will be converted to a BASIC plan and billed accordingly. Your surveys, reports, and data will remain stored in your account but some might not be accessible since the BASIC plan has fewer features and respondents. You can always upgrade to a PRO plan again and get full access to your data; it’ll be like you never left! Scroll up to see the difference between the BASIC and PRO plans.

What happens if I downgrade from a BASIC plan to a FREE plan?

Your surveys, reports, and data will remain stored in your account, but it might not be accessible due to the restriction of a FREE plan. The FREE plan has fewer features and available respondents. Scroll up to see the difference between the FREE and BASIC plans.

What happens if I want to terminate a FREE plan?

Enalyzer is free forever, however, you have the option to terminate your account. Your surveys, reports, and data will be deleted 14 days after termination. This gives you time to contact us and recover your account if you change your mind.

Are there any discounts or offers on Enalyzer plans?

The single user annual PRO plan gives you a 2 months discount, making it less expensive than the PRO monthly plan. We also offer volume discounts for multiple users within the same company. To hear more about multi-user plans and get a solution that fits your needs, please contact our sales department.

Does Enalyzer offer multi-user plans?

Yes, we have two: Team and Enterprise. We recommend the Team plan for 2-5 users, whereas the Enterprise plan is suitable for large organizations. We offer volume discounts and tailor-made services on both plans. To hear more about multi-user plans and get a solution that fits your needs, please contact us.

Is my data secure and safe?

Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure that customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers here.

What languages do you support?

The Enalyzer tool can be experienced by our users in 8 languages, English, Danish, Norwegian, Swedish, Dutch, Spanish, Latin American Spanish, and French. Plus, we provide interview language on the respondents’ surveys in 50+ languages.